HBR IdeaCast

Pricing Strategies for Uncertain Times

Jul 7, 2020
Rafi Mohammed, founder of Culture of Profit and author of "The 1% Windfall," advises against slashing prices during crises. Instead, he advocates for reevaluating pricing strategies to retain customers and prepare for recovery. He shares insights on tiered pricing models from the airline industry and highlights the significance of customer feedback in shaping pricing decisions. Mohammed also discusses adapting to shifts in consumer preferences, emphasizing the importance of innovation and clear communication to navigate economic uncertainties.
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ADVICE

Good, Better, Best Pricing

  • Offer good, better, best pricing options, even during a recession.
  • This allows customers to upgrade and highlights the value of premium products.
ANECDOTE

Airline Pricing Example

  • Airlines use basic economy (good) to showcase their better and best options.
  • Over 50% of customers upgrade from basic economy to higher fares.
ADVICE

Discounting with Dignity

  • When discounting, do so with dignity to avoid devaluing products long-term.
  • Tie discounts to charitable donations, bulk purchases, stricter terms, or metrics.
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