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CXOTalk: Leadership, AI, and the Digital Economy
Is an Enterprise Browser Secure, with Island and Teleperformance (CXOTalk)
Sep 5, 2024
Jeff Schilling, Chief Information Security Officer at Teleperformance, brings his expertise in global cybersecurity to the discussion. He reveals how Teleperformance uses Island's enterprise browser to secure operations for its 500,000 employees across 100 countries. Schilling emphasizes the importance of balancing security with productivity, showcasing how collaboration between IT and security teams enhances performance. He also sheds light on proactive measures to tackle evolving threats and the significance of maintaining a company's reputation in today's digital landscape.
25:19
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Quick takeaways
- Teleperformance utilizes Island's enterprise browser to enhance cybersecurity by allowing granular control over employee interactions with applications, mitigating risks while ensuring efficiency.
- A culture of security awareness is fostered through engaging, scenario-based training and regular phishing simulations, enhancing employee performance in recognizing and responding to threats.
Deep dives
The Role and Scope of Cybersecurity at Teleperformance
The vast scale of Teleperformance, the world’s largest business process outsourcing company, presents unique cybersecurity challenges due to its operations in over 100 countries and use of 300 languages. With a global team of approximately 600 cybersecurity professionals, the Chief Information Security Officer manages a shared risk management program that includes over 1,400 client relationships. This means that the security programs not only have to be robust internally but also coordinate seamlessly with client security protocols. Jeff emphasizes the necessity of understanding and adapting to various cultural and regulatory landscapes across different regions to effectively maintain compliance and security standards.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode