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"The Riff" with Byrne Hobart and Erik Torenberg
E56: AI Agents are Coming; China’s Internet; Google Wants to Win
Dec 12, 2024
The conversation dives into the economic implications of AI, highlighting its potential J-curve effect—initially deflationary but possibly inflationary later. It scrutinizes the limits of passive investing and suggests a cyclical future with active trading. The evolution of the gambling industry hints at new social norms and self-regulation. Google's struggle between innovation and bureaucracy shines a light on its corporate challenges. Finally, discussions around tariffs reveal their complex impact on the American workforce and consumer dynamics.
01:02:17
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Quick takeaways
- AI's deployment in customer support shows potential for cost reduction, yet complex interactions still necessitate human intervention to ensure effective solutions.
- The diminishing effectiveness of return on equity as a quality signal highlights the need for a nuanced understanding of strategic growth versus immediate returns.
Deep dives
The Role of AI Agents in Customer Support
AI agents are being considered for deployment in customer support, particularly in areas where natural language understanding and interaction with applications are required. These agents can automate responses to common queries by using existing documentation, thus streamlining the support process. However, they may lack the nuanced understanding of user intentions, necessitating human intervention for complex issues. The data gathered during these interactions can also inform product management and development, reshaping how businesses address customer needs.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode