"The Riff" with Byrne Hobart and Erik Torenberg cover image

E56: AI Agents are Coming; China’s Internet; Google Wants to Win

"The Riff" with Byrne Hobart and Erik Torenberg

00:00

Intro

This chapter examines the role of AI agents in customer service, discussing both the hurdles and possibilities they present. It also addresses the potential shift in job roles as AI interweaves customer support with product management, ultimately improving data collection and user feedback.

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