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Radical Candour's Kim Scott Shares the Secret Techniques Top Leaders Use to Give and Receive Feedback
May 8, 2024
Author of Radical Candour, Kim Scott, shares insights on effective feedback including caring personally, challenging directly, avoiding ruinous empathy, and fostering a culture of open communication. Learn how radical candour can boost team productivity and revolutionize leadership skills.
24:52
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Quick takeaways
- Radical candor involves caring personally and challenging directly in leadership, avoiding ruinous empathy and obnoxious aggression.
- Practical strategies for handling feedback like a pro and creating a culture of open communication and respectful debate.
Deep dives
Understanding Radical Candor Framework and Its Quandrant
Radical candor, as explained by Kim Scott, involves caring personally and challenging directly simultaneously. This approach is distinguished by a 2x2 framework where the vertical axis represents caring personally and the horizontal axis signifies challenging directly. When both elements are harmonized, radical candor is achieved. Failure to display care while challenging leads to obnoxious aggression, which is detrimental as it alienates and hinders effective communication. Additionally, a lack of challenge and excessive empathy results in ruinous empathy, where vital feedback is withheld to avoid discomfort, creating issues that hinder growth and productivity.
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