Radical Candour's Kim Scott Shares the Secret Techniques Top Leaders Use to Give and Receive Feedback
May 8, 2024
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Author of Radical Candour, Kim Scott, shares insights on effective feedback including caring personally, challenging directly, avoiding ruinous empathy, and fostering a culture of open communication. Learn how radical candour can boost team productivity and revolutionize leadership skills.
Radical candor involves caring personally and challenging directly in leadership, avoiding ruinous empathy and obnoxious aggression.
Practical strategies for handling feedback like a pro and creating a culture of open communication and respectful debate.
Deep dives
Understanding Radical Candor Framework and Its Quandrant
Radical candor, as explained by Kim Scott, involves caring personally and challenging directly simultaneously. This approach is distinguished by a 2x2 framework where the vertical axis represents caring personally and the horizontal axis signifies challenging directly. When both elements are harmonized, radical candor is achieved. Failure to display care while challenging leads to obnoxious aggression, which is detrimental as it alienates and hinders effective communication. Additionally, a lack of challenge and excessive empathy results in ruinous empathy, where vital feedback is withheld to avoid discomfort, creating issues that hinder growth and productivity.
Embracing Radical Candor for Effective Leadership
Implementing radical candor in leadership roles can be equated to maintaining habitual practices like brushing teeth. Despite the awareness of its importance, practicing radical candor requires effort and repetition to become ingrained. Personal anecdotes and storytelling serve as powerful tools to embody radical candor. Reflecting on past experiences, like the 'Bob story', can underscore the impact of sincere feedback even when it seems uncomfortable, ensuring long-term benefits despite short-term challenges.
Balancing Criticism and Praise in Effective Leadership
The essence of radical candor extends to both offering criticism and praise authentically. A key element is seeking feedback through thoughtful questions that encourage open dialogue. Constructive criticism and praise should be timely, public for praise and private for criticism, and delivered in person to ensure sincerity and clarity. Maintaining a culture of healthy debate within a team involves creating boundaries to prevent bullying and honoring diverse perspectives through respectful exchanges. Encouraging humility, active listening, and the rogerian debate approach where opposing views are interchanged can foster a culture that thrives on productive discourse.
đš Warning: This episode contains radical ideas that may change the way you lead forever! In this episode of How I Work, leadership guru and author of global bestseller Radical Candour Kim Scott shares her unconventional approach to leadership and feedback. đ„Join us as we explore the ins and outs of radical candour, the framework that's transformed the way leaders communicate with their teams. Kim dives deep into her personal journey, revealing the hard-learned lessons and "a-ha!" moments that led her to develop this game-changing approach. In this episode, you'll discover:
đ± The truth about why most managers fail to give effective feedback
đ The power of caring personally and challenging directly in leadership
đ« How to avoid the pitfalls of ruinous empathy and obnoxious aggression
đŹ Practical strategies for soliciting criticism and handling feedback like a pro
đ The secret to mastering the art of praise and criticism
đ Techniques for creating a culture of open communication and respectful debate
đ Surprising ways radical candour can boost team productivity and foster growth
Whether you're a seasoned executive or a first-time manager, this episode is packed with actionable insights and game-changing ideas that will help you take your leadership skills to the next level.Tune in now and discover how embracing radical candour can revolutionise the way you lead and work. đ§Grab your copy of Kim's new book Radical Respect. Follow Kim on Linkedin.
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