Morning Maker Show

How He built a multi-million Dollar Business from Scratch ― PostHog's James Hawkins shares it all

Apr 28, 2025
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ANECDOTE

Engineers Took Early Support Roles

  • Until reaching 100,000 users, engineers handled all customer support to feel user pain directly.
  • The first hired support person was an 18-year-old who built an open source project and understood engineering challenges.
INSIGHT

User Feedback Drives Strategy Pivot

  • PostHog started with open source self-hosted analytics but shifted to cloud products based on user needs.
  • This user-driven pivot and multi-product approach dramatically improved growth and revenue.
ADVICE

Embrace Entertaining Marketing

  • Use entertaining, unmeasurable marketing rather than just measurable tactics to stand out.
  • Embrace unique brand content like humor and puppets to engage users in competitive markets.
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