Mastering Microsoft 365 Change with Ally Ward, M365 Global Service Owner

Ally Ward, M365 Global Service Owner at a major legal firm, unravels the complexities of managing Microsoft 365 change, sharing effective strategies for handling frequent updates and ensuring seamless IT operations.

• Ally's role in managing Microsoft 365 changes, focusing on assessing the impact of updates and determining necessary actions for adoption or compliance
• How change information can be distributed through Teams channels and how to alert relevant subject matter experts to the appropriate information
• Balancing the need for awareness with the risk of information overload in terms of end-user communication
• The value of investing in resources to manage Microsoft 365 change effectively

Thanks to Ribbon, this episode's sponsor, for their continued support.