
Cubicle to CEO 322. Replacing Yourself in Your Business: The Strategy That Increased Revenue By 94%
Oct 27, 2025
Pam Jordan, a Fractional CFO and founder of Pivot Business Group, shares her inspiring journey from being the bottleneck in her business to embracing the CEO role. She dramatically improved her revenue by 94% by stepping away from fulfillment and sales, hiring dedicated A-players, and establishing efficient systems. Pam discusses the importance of hiring a sales closer rather than lead generators and how packaging services can enhance client value. Her mindset shift towards delegation has empowered her team and expanded her firm's capabilities.
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Moment That Forced Outsourcing Sales
- At a conference a friend pointed out, "when you're out of office, sales is closed," which was a tipping point for Pam.
- She then recruited a full-time closer so sales continued even when she wasn't available.
Document Sales Processes First
- Systematize your sales process into a framework before hiring a closer so they can replicate your results.
- Record calls and document scripts, steps, and examples to train hires effectively.
Hire Sales Skill Over Subject Matter
- Hire for sales skill, not domain knowledge; a strong salesperson can learn product details.
- Prioritize rapport and follow-up ability over technical background for closers handling warm leads.



