Product Momentum Podcast

Special Edition / Entering the Age of Intelligence, with Todd Olson & Trisha Price

Nov 2, 2023

Todd Olson and Trisha Price discuss the implementation of AI in product organizations, emphasizing the importance of solving real pain points. They explore the potential of AI in automating tasks, leveraging data for growth campaigns, and improving efficiency. They also discuss the limitations of AI in decision-making and the importance of human creativity. Additionally, they highlight the challenges faced in the ideation process and the importance of understanding user pain points. The chapter concludes by exploring different product development approaches for chat GPT and TLM models.

22:23

Creator website

Episode guests

Trisha Price

Todd Olson

AI Summary

AI Chapters

Episode notes

Podcast summary created with Snipd AI

Quick takeaways

AI should be used to solve real pain points for users, rather than as a magical solution.

Leveraging proprietary data is essential for driving innovation and creating competitive advantages in the age of intelligence.

Deep dives

Practical Approach to AI and Solving Real Problems

The podcast discusses the importance of taking a practical approach to AI, emphasizing the need to solve real problems for users. It highlights that AI should not be seen as a magical solution, but rather a tool that can help product teams address pain points and provide value. The podcast also mentions the four-part framework for implementing AI, which includes starting with real pain, finding key use cases, leveraging first-party data, and focusing on user-centric design.

Introduction

2min

AI in Product Organizations

10min

Limitations of AI in Decision-making and the Deliberation Challenge

2min

Finding Critical Insights Through the Ideation Process

3min

Product Development Approaches for Chat GPT and TLM

3min

Exploring Creativity, Tiny Models, and Innovation

2min

If you believe all you read about AI, it’s easy to come away feeling that it’s the cure for all ills. But in many ways, it’s a solution in search of a problem. In this episode with Pendo CEO Todd Olson and CPO Trisha Price, we move past the hype to remind ourselves, as Todd says, “AI isn’t just magical pixie dust you can sprinkle onto your products and get benefit. You still have to go back to the core product management fundamentals, which means your product has to solve real pain.”

Todd Olson & Trisha Price joined co-hosts Sean Flaherty and Kyle Psaty to kick off a 4-epiosde series of conversations with keynotes and presenters recoded live from Pendomonium 2023: A Festival of Product.

So, if AI isn’t the panacea we’ve made it out to be, how are product leaders supposed to think about it in this “age of intelligence”?

“There’s two ways to think about AI,” responds Trisha. “One is, how do I use it in my day-to-day job to make myself smarter, more efficient, and achieve my goals? And the second, how do I embed it into my product to help my users and solve real pain?”

When we connect these two components, AI tools start to feed off one another to create their own momentum.

“The more I can use AI to make my team more efficient, the more we can spend time figuring out how best to use it,” Trisha adds.

What if AI eliminated all the busy work that fills our schedules, Todd asks. Or synthesizes thousands of data points and distills them into something more actionable?

“That’s going to save time so that product leaders can now do more of the right things – e.g., negotiating with engineering, reaching out to customers, being more business- an outcome-focused.”

With AI still in its infancy, considering its potential can be an interesting exercise – exciting for some, daunting for others. Fear not, Todd says.

“Look, there’s plenty for product managers to do. AI can’t set the strategy or vision for a business, so product still has a role. But maybe AI can make it easier to go through reams of data to help inform that strategy. That’s where I think it’s really, really powerful. So hopefully we’ll be setting better strategies that won’t replace what people are doing, rather just make them better at their function.”

Catch the entire conversation with Todd Olson & Trisha Price –

Does AI actually deliberate over our prompts and questions?
The “dark age of AI” at Pendo, and how a shift in mindset cleared the way
TLMs, purpose-built for a specific function, and their applicability in the future of business
Why it’s important to “protect your data”

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