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15 Minutes with the Boss
AirBnB boss Susan Wheeldon on the perils of being too good at negotiation
Dec 4, 2023
AirBnB country manager, Susan Wheeldon, discusses the drawbacks of being too good at negotiation, her pet office hate, and her journey into making unicorn cupcakes.
18:19
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Quick takeaways
- Failure is essential for growth and innovation, as long as one learns from their failures and keeps moving forward.
- Successful negotiation involves genuinely caring about the other party, understanding their motivations and perceived value, and considering more than just price.
Deep dives
Failure as a Key to Success
Failure is viewed as an essential part of the process at Google and in the workplace. Susan emphasizes that if you don't fail on some of your Key Performance Indicators (KPIs), it means you haven't tried hard enough. Failure is seen as a learning opportunity, and as long as one learns from their failures and keeps moving forward, it can lead to growth and innovation.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode