How To Design An Employee Experience That Attracts And Engages The Best People in Hospitality - Szilvia Olah

May 26, 2024

Szilvia Olah, an expert in employee experience design, shares insights on onboarding best practices, daily employee engagement, exit strategies, and using feedback effectively in the hospitality industry. Discover how to create motivating environments and manage performance through daily actions, rather than annual reviews.

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Introduction

00:00 • 5min

Enhancing Employee Experiences in Hospitality

04:37 • 16min

Employee Feedback and Online Reviews in Experience Design

20:57 • 5min

Designing Tailored Employee Experiences in Hospitality

25:54 • 6min

Building Strong Company and Enhancing Guest Experiences in Hospitality

31:26 • 3min

In this episode, we're learning from Szilvia Olah, an expert in employee experience design, the founder of The Strengths Company, a former leader at Accor and Jumeirah Group, and the author ofThe Blind Leading the Disengaged.

You'll learn about:

Employee Experience Design: Discover how to design and deliver exceptional employee experiences using principles from guest experience design.
Onboarding Best Practices: Learn the importance of a well-thought-out onboarding process and how to customize it to meet the needs of different employees.
Daily Employee Engagement: Understand how to create a motivating environment and manage performance through daily actions rather than the typical annual reviews.
Exit Strategies: Explore fair and thoughtful ways to handle employee exits, including the innovative idea of post-departure check-ins and exit interviews.
Using Feedback: Find out how to gather and use employee feedback effectively to improve your organization's processes and reputation.

Whether you're a hospitality leader or just someone interested in organizational psychology, this episode is packed with valuable insights you won't want to miss.

You may also enjoy:

Our previous conversation: Overcoming Talent Blindness and Living as a Recruiter
More episodes on people

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands