In this episode, we're learning from Szilvia Olah, an expert in employee experience design, the founder of The Strengths Company, a former leader at Accor and Jumeirah Group, and the author ofThe Blind Leading the Disengaged.
You'll learn about:
- Employee Experience Design: Discover how to design and deliver exceptional employee experiences using principles from guest experience design.
- Onboarding Best Practices: Learn the importance of a well-thought-out onboarding process and how to customize it to meet the needs of different employees.
- Daily Employee Engagement: Understand how to create a motivating environment and manage performance through daily actions rather than the typical annual reviews.
- Exit Strategies: Explore fair and thoughtful ways to handle employee exits, including the innovative idea of post-departure check-ins and exit interviews.
- Using Feedback: Find out how to gather and use employee feedback effectively to improve your organization's processes and reputation.
Whether you're a hospitality leader or just someone interested in organizational psychology, this episode is packed with valuable insights you won't want to miss.
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A few more resources:
If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
