Per My Last Email

Where did I go wrong?

May 9, 2024

Managers share feedback struggles with underperforming employees. Discussions on balancing workload, providing constructive feedback, and nurturing team dynamics. Explore strategies for enhancing collaboration, navigating workplace conflicts, and resolving relationship issues.

58:31

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Episode notes

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Quick takeaways

Practice the three P's (perspective, pain points, priorities) to empathize with direct reports and prevent conflicts.

Initiate repair conversations to rebuild trust and prevent conflicts with direct reports proactively.

Establish open communication and trust with direct reports to create a supportive working environment and prevent conflicts.

Deep dives

Understanding the Direct Report's Perspective

To prevent conflicts in the future, BB might engage differently with their direct report by practicing the three P's—perspective, pain points, and priorities—to understand the other person's viewpoint and empathize with their challenges. This approach aims to foster better communication and build a stronger relationship, addressing any issues proactively.

Introduction

4min

Navigating Underperformance and Feedback in Team Management

16min

Navigating Work Dynamics with Sam: Enhancing Collaboration and Support

14min

Navigating the Delicate Conversation of Suggesting Transition

4min

Navigating Workplace Conflicts and Communication

14min

Navigating Relationship Repair and Conflict Resolution Strategies

6min

Listen up, managers: this one’s for you. Today we’re hearing from letter-writers who’ve been struggling with giving feedback to their direct reports. One dilemma involves a team member whose work isn’t up to snuff—and their manager is putting in way too much overtime trying to fix it. Another deals with a team member who went over their manager’s head…and now the manager’s reputation is at stake. Listen in as Sara and Jen help these letter-writers get clear on what went wrong and how they can move forward—so they can show up as the great managers their teams need.

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