Managers share feedback struggles with underperforming employees. Discussions on balancing workload, providing constructive feedback, and nurturing team dynamics. Explore strategies for enhancing collaboration, navigating workplace conflicts, and resolving relationship issues.
Practice the three P's (perspective, pain points, priorities) to empathize with direct reports and prevent conflicts.
Initiate repair conversations to rebuild trust and prevent conflicts with direct reports proactively.
Establish open communication and trust with direct reports to create a supportive working environment and prevent conflicts.
Deep dives
Understanding the Direct Report's Perspective
To prevent conflicts in the future, BB might engage differently with their direct report by practicing the three P's—perspective, pain points, and priorities—to understand the other person's viewpoint and empathize with their challenges. This approach aims to foster better communication and build a stronger relationship, addressing any issues proactively.
Repairing Trust in the Relationship
In case of a rift occurring between BB and a direct report, a repair conversation can be initiated to rebuild trust and set agreements on navigating conflicts productively. By understanding the root causes of the conflict and devising strategies to prevent similar issues in the future, both parties can work towards a healthier working relationship.
Reflecting on Relationship Dynamics
BB is encouraged to start having regular conversations about working relationships with direct reports to establish a foundation of open communication and trust, even during stressful project times. Encouraging understanding and collaboration before conflicts arise can create a supportive working environment.
Engaging With the Boss
If faced with a similar situation where a direct report goes above them, BB can consider reaching out to their boss to share their perspective and seek understanding. Requesting a mediator or involving HR if conversations with the manager are unproductive can help ensure that BB's side of the story is heard and addressed.
Seeking Support and Closure
BB is encouraged to seek closure and support by reflecting on the experience and identifying areas for personal growth. Self-forgiveness, affirmations of strengths, and lessons learned can aid in healing and moving forward from the challenging situation, providing a sense of empowerment and closure.
Listen up, managers: this one’s for you. Today we’re hearing from letter-writers who’ve been struggling with giving feedback to their direct reports. One dilemma involves a team member whose work isn’t up to snuff—and their manager is putting in way too much overtime trying to fix it. Another deals with a team member who went over their manager’s head…and now the manager’s reputation is at stake. Listen in as Sara and Jen help these letter-writers get clear on what went wrong and how they can move forward—so they can show up as the great managers their teams need.