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The GTM Podcast

GTM 131: Being CMO Under Marc Benioff of Salesforce, the Innovator's Dilemma and AI SDRs

Jan 28, 2025
Kraig Swensrud, Founder & CEO of Qualified and former CMO of Salesforce, shares insights from his entrepreneurial journey. He discusses how SaaS and AI disrupt markets and reshaping pricing strategies. Kraig emphasizes customer obsession as vital for startup growth and addresses the risks of hasty hiring practices. He also delves into the role of AI in transforming business dynamics and the importance of effective frameworks like V2MOM for team alignment. A thought-provoking conversation for tech enthusiasts!
56:06

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Quick takeaways

  • The software industry necessitates continuous innovation and adaptation to remain relevant amidst disruptive technologies like AI and SaaS.
  • Trust and alignment are essential for effective leadership, significantly enhanced through frameworks like V2MOM to unify team objectives.

Deep dives

The Importance of Continuous Innovation

Success in the software industry demands constant innovation and vigilance against disruption. Companies must recognize that what made them successful in the past may not be enough to secure their future relevance. Leaders should embrace a mindset that prioritizes ongoing adaptation, particularly in light of advancements like AI, which can rapidly alter the competitive landscape. This understanding fosters an ongoing commitment to growth and evolution, ensuring that companies remain agile and able to respond to emerging threats.

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