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GTM 131: Being CMO Under Marc Benioff of Salesforce, the Innovator's Dilemma and AI SDRs

The GTMnow Podcast

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Customer Obsession and Trust in Startups

This chapter explores the critical role of customer obsession for startup growth, particularly during revenue scaling from 1 million to 10 million. It emphasizes building customer loyalty through trust and genuine engagement, highlighting the 'momentum flywheel' as a pathway to resilience. Key frameworks like V2MOM and the importance of transparent communication within teams are also discussed to illustrate effective business transformation strategies.

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