Infosys Knowledge Institute Human Systems Engineering with Nancy Cooke
Jul 20, 2020
In this engaging discussion, Nancy Cooke, a Professor of Human Systems Engineering at Arizona State University, unpacks the urgent need for better human factors in design. She emphasizes how understanding human behavior, AI limitations, and community involvement can reshape city planning and product development. Drawing lessons from Medellin's transformative urban strategies, she advocates for inclusive design in tackling societal challenges. Cooke also shares insights from NASA on human-AI collaboration, stressing the importance of user engagement in effective problem-solving.
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Crises Demand Human-Centered System Redesign
- Crises expose systemic failures and create opportunities to reimagine human-centered systems.
- Effective redesign must place humans at the center of planning and decision-making.
Predator Ground Control Interface Failure
- The Predator UAV ground control interface required about a year and a half of training for pilots.
- Operators taped sticky notes to controls and developed workarounds because human factors were ignored early in design.
Human Factors Expanded To Socio-Technical Systems
- Human factors have broadened from knobs-and-dials ergonomics to socio-technical systems like policing and education.
- Addressing complex systems needs new methods and interdisciplinary approaches.
