Special guest Professor Dave Snowden talks about revolutionizing knowledge management for complex challenges, emphasizing narrative-based search engines and self-ethnography. He emphasizes community-driven solutions and the role of storytelling in effective problem-solving. The discussion also covers the critique of international KM standards and the need to prioritize managing complexity science.
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Quick takeaways
Knowledge management emphasizes narrative-based search engines for problem-solving.
Peer-to-peer knowledge flow and transgenerational pairing enhance innovative problem-solving approaches.
Deep dives
Evolution of Knowledge Management
Knowledge management has evolved from being a strategic practice with chief knowledge officers to a focus on information management and technology. The shift towards dynamic capabilities and deploying knowledge assets rather than static information has reshaped the field. This new approach emphasizes a narrative-based knowledge search engine that gathers diverse stories for better problem-solving and decision-making.
Empowering Field Workers with Real-Time Knowledge Capture
Field workers are now encouraged to keep continuous real-time notes through various mediums like voice recordings, texts, and pictures. This self-ethnography approach allows for rapid interpretation and blending of experiences for effective decision-making. By focusing on high abstraction metadata and storytelling, individuals gain agency in managing their knowledge and fostering creativity.
Peer-to-Peer Knowledge Flow and Transgenerational Pairing
Emphasizing peer-to-peer knowledge flow, the podcast highlights the importance of network-building for real-time response capabilities. The concept of transgenerational pairing, or the 'grandparent syndrome,' combines youthful idealism with seasoned pragmatism for innovative problem-solving. By involving younger generations in gathering stories and shaping interventions, a more contextually viable and less bureaucratic approach to solutions emerges.
Knowledge put to action shapes the future. I invite you to journey with our special guest Professor Dave Snowden to discover insights in the realm of what truly strategic and society changing knowledge management can be.
This was recorded 05 Mar 2019.
Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. pioneer-ks.org/
Dave Snowden divides his time between two roles: founder Chief Scientific Officer of Cognitive Edge and the founder and Director of the Centre for Applied Complexity at the University of Wales. His work is international in nature and covers government and industry looking at complex issues relating to strategy, organizational decision making and decision making. He has pioneered a science-based approach to organizations drawing on anthropology, neuroscience and complex adaptive systems theory. He is a popular and passionate keynote speaker on a range of subjects and is well known for his pragmatic cynicism and iconoclastic style.
He holds positions extra-ordinary Professor at the Universities of Pretoria and Stellenbosch as well as visiting Professor at Bangor University in Wales. He has held similar positions at Hong Kong Polytechnic University, Canberra University, the University of Warwick and The University of Surrey. He held the position of senior fellow at the Institute of Defense and Strategic Studies at Nanyang University and the Civil Service College in Singapore during a sabbatical period in Nanyang.
His paper with Boone on Leadership was the cover article for the Harvard Business Review in November 2007 and won the Academy of Management aware for the best practitioner paper in the same year. He has previously won a special award from the Academy for originality in his work on knowledge management. He is a editorial board member of several academic and practitioner journals in the field of knowledge management and is an Editor in Chief of E:CO. In 2006 he was Director of the EPSRC (UK) research program on emergence and in 2007 was appointed to an NSF (US) review panel on complexity science research.
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