Appcues: Ramli John's Multi-Pronged Strategy for Running a Mature Content Program
Jun 12, 2023
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Ramli John, the Product Growth Marketer and Director of Content at Appcues, delves into the intricacies of running a mature content program. He discusses innovative content strategies, emphasizing collaboration in small teams and the evolution from SEO to thought leadership in SaaS. Ramli also explores the exciting potential of generative AI in content creation and shares his favorite productivity tools. With insights into user onboarding and engagement, he offers a roadmap for businesses to convert free users into lifelong customers.
Effective content creation with AI demands a structured approach that blends creativity and humor to engage audiences more effectively.
AppCues has shifted its content marketing strategy from SEO-centric to establishing thought leadership through high-quality educational content, enhancing user onboarding and retention.
Deep dives
The Importance of Structure in AI Content Creation
Effective content creation with AI relies heavily on providing a well-defined structure rather than simple prompts. This approach involves infusing creativity into the content by encouraging the inclusion of elements like humor and puns. By doing so, the AI-generated material becomes more engaging and resonates better with audiences. This highlights the necessity for marketers to understand how best to leverage AI tools in producing lively and engaging content.
AppCues and Its Evolution in User Onboarding
AppCues is positioned as a pivotal tool for onboarding users in B2B SaaS environments, enhancing product adoption and retention. The software was developed in 2013 to assist companies in creating in-app experiences and product tours, which has evolved to include mobile applications. The company's focus is on not just onboarding but also ensuring users engage with the product effectively over time. This dual approach underscores the importance of user experience in retaining customers in competitive markets.
The Shift from SEO to Thought Leadership in Content Strategy
As AppCues faced an influx of competitors, the strategy around content marketing has transitioned from a sole focus on SEO to establishing thought leadership in the space. While SEO was once the primary goal, the focus has now shifted to delivering high-quality educational content that addresses users’ needs in onboarding and retention. This approach aims to position AppCues as a leader in its field rather than just a top search result. The importance of sharing data-driven insights and personal experiences further enhances the company’s credibility and authority.
Exploring Innovative Content Formats and AI Integration
As the content landscape rapidly changes, particularly with the rise of AI, there is keen interest in developing diverse content formats beyond traditional written assets. This includes a robust presence on platforms like YouTube, where educational video content is increasingly vital for audience engagement. Experimenting with AI also opens new possibilities, from using tools for content structuring to creating entertaining scripts for videos. The emphasis on innovative formats reflects a broader industry trend towards multimedia approaches to content marketing, vital for capturing and retaining audience attention.
On this fascinating episode of Content Briefly, Ramli John, Product Growth Marketer and Director of Content at Appcues, joins Jimmy on the show.
Ramli is a Toronto based product growth marketer who helps product-led businesses convert more of their free users into lifelong customers. His book, Product-Led Onboarding: How to Turn Users into Lifelong Customers is a best seller, and covers just that.
Today, Jimmy and Ramli look at the various elements of product based growth marketing, and comprehensively cover Ramli’s strategy to effectively run a mature content program. They look at the power and future of generative AI in the space, time spent invested in content creation, and Ramli also shares some of his favorite tools he uses day to day.
This episode is sponsored by Fathom Analytics. Fathom is a Google Analytics alternative that doesn’t compromise visitor privacy for data. They make website analytics easy to use and respectful of privacy laws (like GDPR and more). To learn more, visit usefathom.com
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