Deep Listening - Impact beyond words - Oscar Trimboli adaptive workplace listening and why its different from active listening
Jan 30, 2024
Nicole Lowenbraun, a content director and executive speaker coach, and Maegan Stephens, a senior communication services director with a PhD, share valuable insights on adapting listening styles in the workplace. They discuss the SAID model—Support, Advance, Immerse, and Discern—each addressing different listening goals. The duo emphasizes the need for tailored communication to meet speaker needs and highlights the costs of poor listening, like missed deadlines and reduced trust. Plus, they reflect on their book-writing journey, filled with surprising challenges and practical guidance for effective workplace communication.
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Listening Styles Often Miss The Speaker
- Most people listen with good intentions but use different styles that don't always meet the speaker's needs.
- Adaptive listening requires identifying the speaker's goal and shifting your approach to match it.
A Manager Who Learned To Hold Space
- Nicole describes telling Megan about a terrible client meeting and needing to vent, not advice.
- Megan learned to validate Nicole's emotions instead of pushing solutions in that moment.
Training Helps You Switch Listening Modes
- Nicole's speech-pathology background trained her to diagnose speakers' needs and switch listening modes quickly.
- Executive work forces rapid shifts between validating emotion, gathering details, and creating momentum.