Nicole Lowenbraun, a content director and executive speaker coach, and Maegan Stephens, a senior communication services director with a PhD, share valuable insights on adapting listening styles in the workplace. They discuss the SAID model—Support, Advance, Immerse, and Discern—each addressing different listening goals. The duo emphasizes the need for tailored communication to meet speaker needs and highlights the costs of poor listening, like missed deadlines and reduced trust. Plus, they reflect on their book-writing journey, filled with surprising challenges and practical guidance for effective workplace communication.
