The Dentalpreneur Podcast w/ Dr. Mark Costes 2351: By The Numbers: Hygiene and Associate KPIs
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Oct 6, 2025 Dr. Chris Green, a dynamic dental coach and co-founder of Practice Launchpad, teams up with Dr. Addison Killeen, author and co-founder of the Dental Success Network, to discuss key performance indicators (KPIs) in dental practices. They highlight the balance between data and team culture, emphasizing the roles of hygienists in profitability. The duo shares strategies for effective onboarding, productivity metrics, and goal setting, while introducing simple tools like visual scorecards to keep practices focused and thriving.
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Vision Before Metrics
- KPIs matter but must serve a larger vision like best patient care or team culture.
- Systems first (plug your bucket) then use KPIs to grow income while controlling costs.
Too Many Exams Create A Sine Wave
- Doing too many periodic exams creates a sine-wave of treatment planning and production.
- Above ~125–160 periodic exams signals risk and may mean you need another hygienist or associate.
Set Hourly Goals From Annual Targets
- Work backwards from annual production goals to set hourly and daily targets for associates.
- Display simple red/green daily scorecards so associates see if they're on track weekly and monthly.
