Stimulus - Learn Tools to Crush It in Your Medical Career Crystal-Clear and Error-Free | Three Essential Tools for High-Stakes Communication
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Jul 28, 2025 Explore how structured communication can transform high-stakes environments. Learn about three-way repeat-backs that foster trust and clarity. Discover phonetic clarifications to eliminate confusion and enhance teamwork. Uncover the power of using checklists for effective error prevention. Find out why whiteboards are a cheap yet invaluable tool for safety. Simple adjustments can drastically improve patient care and workplace culture!
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Clarity Scales With Skill And Safety
- Precise, unambiguous communication scales with team skill and improves safety and culture.
- Clear directives like 'Who's going for the ball?' reduce errors and build trust in high-stakes settings.
Hospital-Wide Communication Course Worked
- Rob Orman describes a hospital-wide communication course mandated by the CMO that included everyone from doctors to housekeeping.
- They applied the training and actually changed behavior, improving culture and safety where he worked.
Use Three-Way Repeat-Backs
- Use a three-way repeat-back: receiver repeats information and sender confirms with "that's correct."
- This closed-loop structure prevents missed details and clarifies mutual understanding on transfers and calls.
