Engaging Consumers through Last Mile Delivery with Shipt’s Katie Stratton
Sep 23, 2023
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Katie Stratton, Chief Growth Officer at Shipt, talks about Shipt's success and their partnerships with retailers. She discusses the overlap between Shipt's customer base and retailers' own efforts. Shipt's relaunch of the Shipt Media Network provides new opportunities for brands to connect with consumers. She also shares insights on Shipt's approach to data and their collaboration with retailers to grow their business. Future trends and the importance of last-mile delivery are also discussed.
Shift's success lies in its people-centric approach, creating a loyal audience that spends three times more annually through the Shift Marketplace.
Shift's successful partnerships with retailers are built on a holistic approach, understanding and solving the gaps in their business.
Deep dives
Serving the Customer with Last-Mile Delivery
Shift's success lies in its people-centric approach, creating a loyal audience that spends three times more annually through the Shift Marketplace. They prioritize enhancing the customer journey and building relationships between shoppers and customers. The tech-driven experience and personalized ad solutions offer incremental net new customers to brands and retailers. The transparency in reporting sales-level data, average order volume, and down to the product level helps brands understand the value and effectiveness of their campaigns. Shift's AI technology plays a role in optimizing the customer experience and driving the right products at the right time.
Partnerships with Retailers to Drive Value
Shift's successful partnerships with retailers are built on a holistic approach, understanding and solving the gaps in their business. By powering dot com and offering personalized solutions, Shift helps retailers drive incremental sales and customer habituation. Their strong retailer and brand relationships are based on transparency, bringing value to advertisers through incremental net new customers and driving 1.5 times more annual trips for retailers. The collaboration between Shift, brands, and retailers focuses on delivering a customized and profitable experience throughout the customer journey.
Enhancing Retail Media Network - Shift Media
Shift is repositioning and enhancing its retail media network as Shift Media, with a clear brand identity and a range of ad solutions. Their focus on transparency, reporting sales-level data, and average order volume helps advertisers understand the effectiveness of their campaigns. Shift Media offers brands access to a highly engaged and incremental audience, addressing the full funnel of the customer journey while providing personalized, timely, and relevant ad experiences. Shift Media's goal is to deliver value for customers, shoppers, retailers, and CPG partners, providing a unique and profitable advertising platform.
Trends and the Future of Last-Mile Delivery
The last-mile delivery industry is here to stay, with a focus on meeting customers with the right message at the right time. Personalization and AI technology play a crucial role in delivering a seamless customer experience. Shift aims to continuously enhance their technology and data offerings to stay at the forefront of the industry, driving value for customers, shoppers, retailers, and brands. Their commitment to standardization and transparency empowers advertisers to leverage Shift's platform effectively, ensuring future success in the evolving last-mile delivery landscape.
The CPG Guys are joined by Katie Stratton, Chief Growth Officer at Shipt which provides personal shopping and delivery and is available to 80% of households in more than 5,000 U.S. cities.
Can you tell us about your journey to becoming the Chief Growth Officer for Shipt and what made you leave a successful stint at Meta to try the world of the last mile?
What do you think is at the heart of Shipt’s success, and how do you work to consistently bring that special sauce to life?
What are the most critical components of your successful partnerships with retailers? And what makes Shipt a great partner to them?
For brands and for retailers how much overlap is there between Shipt’s customer base and customers that can be reached through the retailers’ own efforts?
How has Shipt worked with brands in the past, and talk about how the relaunch of the Shipt Media Network gives brands new opportunities to connect to their consumers?
How is Shipt thinking about data and what might be different about Shipt’s approach vs. other retailer data platforms?
What are some of the best-in-class examples of how Shipt works with retailers to help grow their business and audience?
Our last question is almost always the same - what do you think are the most important future trends that will shape the future of retail and the future of Shipt?
DISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent
CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual’s use of, reference to, or inability to use this podcast or the information we presented in this podcast.
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