Trends in Restaurant Technology

Recent discussions in restaurant technology highlight significant trends such as the diminishing reliance on dynamic pricing and the increasing integration of voice AI systems in drive-through services. The potential for voice AI to assist in customer interactions has caught attention, particularly regarding its ability to reduce wait times and improve order efficiency. Behind this technology is the concept of human intervention, where operators step in to assist when AI struggles, maintaining an overall interference rate of about 10%. This combination of automation and human support represents a substantial shift towards balancing efficiency and customer satisfaction in fast-casual dining.