

Tracy Kim, CEO, Dig
Sep 11, 2024
Tracy Kim, CEO of Dig, a popular East Coast restaurant chain, shares her journey to leadership and insights on the brand’s growth. She discusses the company's rapid expansion, marking its 33rd location, and how they are adapting their business model to meet family dining trends. The conversation also dives into evolving consumer preferences, particularly the shift towards kiosk ordering, and the integration of technology to enhance operations. Kim reflects on overcoming pandemic challenges and the brand's significance in New York.
Chapters
Transcript
Episode notes
1 2 3 4 5
Intro
00:00 • 2min
Exploring the Future of Voice AI and Automation in Drive-Throughs
02:05 • 4min
Navigating Leadership Challenges in the Restaurant Industry
05:42 • 3min
Expanding Horizons: The Rise of a Restaurant Brand
08:20 • 7min
Adapting to Dining Preferences and Technology
15:24 • 24min