Car Dealership Guy Podcast Hall on Winning Back Service, Janes on Used Supply Constraints, Bright on Safety | Daily Dealer Live
Nov 17, 2025
Don Hall, President of the Virginia Automobile Dealers Association, passionately defends the franchise dealer model while discussing the importance of dealer advocacy in preserving local jobs. Patrick Janes from vAuto highlights data-driven insights on used vehicle pricing and sourcing challenges, crucial for navigating today’s market. Will Bright, CEO of Saferide.ai, introduces cutting-edge AI-enabled safety tech for used cars, emphasizing its potential to enhance dealer service and boost consumer safety. The conversation blends policy, technology, and innovation in the automotive world.
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Franchises Preserve Local Competition
- The franchise dealer model preserves local competition by keeping OEMs from centralizing control.
- Don Hall argues that multiple local franchises drive better pricing, trade values, financing, and service options for consumers.
Prioritize Fixed Ops For Profitability
- Invest in fixed ops because parts and service can cover all dealership expenses and drive lifetime customers.
- Hire the right people, train service advisors, and use AI and consultants to boost warranty and service profitability.
Huge Tire Sales Opportunity Missed
- Most customers buy tires from the first recommendation, but franchise stores sell very few.
- Don Hall highlights a massive missed opportunity in service sales and customer trust built in the service lane.