The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics 527. Deep Listening: The Secret to Connection and Understanding
Aug 28, 2025
In this engaging discussion, Emily Kasriel, an award-winning journalist and executive coach, shares insights from her Deep Listening Project, aimed at bridging communication divides. She emphasizes the transformative power of deep listening in forging stronger relationships and effective leadership. Listeners discover the eight essential steps to practice deep listening, the importance of silence and presence, and how empathy can enhance our connections. Through poignant anecdotes, Emily illustrates that understanding diverse perspectives is crucial, even in the face of disagreement.
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Listening As A Transformative Skill
- Deep listening is rare but can transform leadership, relationships, and conflict resolution.
- Emily Kasriel frames listening as a powerful behavioral skill that deepens connection even without agreement.
Dairy Farmer Conversation
- Emily described interviewing a dairy farmer who denied human-driven climate change yet felt respected after she listened.
- She found his resistance tied to frustration with distant policymakers and a lifetime of lived experience on the land.
Listening Lowers Defensiveness
- Practicing deep listening reduces defensiveness and opens people to re-examining their attitudes.
- A global study showed listeners felt more connected and willing to consider multiple perspectives even on divisive topics.
