Just Now Possible Building AI Coworkers: How Neople Is Making Agents Work Where You Work
Oct 16, 2025
In this chat, Seyna Diop, Chief Product Officer at Neople, and Job Nijenhuis, CTO and co-founder, dive deep into the world of AI digital coworkers. They talk about Neople's innovative approach to building personified AI agents tailored for customer service. Seyna shares fascinating use cases, from handling repetitive tickets to invoicing help. Job discusses the evolution of their technology, moving from simple suggestions to complex automations. They highlight the importance of customer feedback in ensuring quality and building trust with their AI solutions.
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Human-First Digital Coworkers
- Neople builds AI 'digital coworkers' focused on people and accessibility rather than on AI experts.
- Customers can customize and brand their coworker to fit workflows without deep technical skills.
Customers Personify Their NEPLE
- Many customers personify their NEPLE with names, branding, and even office cutouts to make AI relatable.
- These physical and visual cues helped non-technical teams accept and adopt the AI coworker.
Start With Suggestions, Then Automate
- Start with suggestions to agents before full automation to regain reliability with improving models.
- Use suggestion telemetry to learn where automation is safe and where guardrails are required.