Guests:
- Seyna Diop, Chief Product Officer, Neople
- Job Nijenhuis, CTO & Co-founder, Neople
- Christos Constantinou, Lead Design Engineer, Neople
Chapters:
00:00 Meet the Team: Introducing Neople's Key Players
01:16 Understanding Neople's Product: Digital Coworkers
03:25 The Origin Story: How Neople Came to Be
06:24 Customer Success: Real-World Applications of Neople
12:36 Evolution of Neople: From Suggestions to Automations
15:18 Integrations and Scaling: Making Neople Work Everywhere
20:33 Ensuring Quality: Feedback and Evaluation Mechanisms
37:13 Ensuring Quality in Customer Knowledge Bases
37:45 Visibility and Transparency in Neople Responses
39:42 Customer Feedback and Error Analysis
42:57 Technical Details of Knowledge Retrieval
49:15 Embedding Strategies and Document Types
57:06 Automation and Actions in Customer Support
01:06:37 Expanding Beyond Customer Support
01:11:02 Conclusion and Future Directions
Links & References:
- Neople.io – Learn more about Neople’s AI coworkers
- The Joy Lab – Neople’s community and podcast about AI and work
