
Technically Legal - A Legal Technology and Innovation Podcast
Building and Documenting Better Legal Workflows: Insights from Systemology Author David Jenyns
Apr 3, 2025
David Jenyns, author of 'Systemology' and a business systems expert, shares enlightening insights on systemizing legal workflows. He dispels the myth that legal work can't be standardized, showcasing how proper documentation can enhance scalability and creativity. Jenyns outlines his seven-step Systemology framework and highlights the crucial role of a 'systems champion' in fostering a systems culture. He offers practical tips to start systemizing processes, emphasizing that even bespoke legal work benefits from structured systems.
42:19
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Quick takeaways
- David Jenyns emphasizes that documenting essential workflows in legal services enhances operational efficiency and facilitates scalability without overwhelming staff.
- The Systemology framework provides a structured approach to creating repeatable processes, empowering legal firms to promote a systems-driven culture for better outcomes.
Deep dives
The Importance of Documenting Processes
Documenting workflows is essential for improving efficiency within businesses. While many organizations recognize the need for documentation, there is often confusion about the level of detail required, as exemplified by the extensive documentation seen at fast food chains like McDonald's. However, the podcast emphasizes that excessive documentation can be counterproductive, particularly in dynamic environments like legal services where adaptability is key. The focus should be on identifying critical tasks that need documentation, enabling streamlined operations without overwhelming the workforce.
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