Embracing Data Storytelling and Personalization to Increase Revenue with Jared Miller from Kendra Scott
Apr 29, 2024
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Jared Miller, Senior Director of Web Analytics and Personalization at Kendra Scott, shares insights on data-driven storytelling, personalization, and revenue generation strategies. Topics include leveraging data analytics for customer insights, enhancing digital experiences through personalization, and successful testing programs for innovation and revenue gains.
Leverage data analytics for customer insights and enhanced digital experiences.
Prioritize personalization to build customer loyalty and increase engagement.
Deep dives
Using Data to Drive Incremental Revenue
The podcast discusses leveraging data to bring incremental revenue by looking for unknown revenue sources and utilizing storytelling techniques to evangelize data insights, hypotheses, and testing. The goal is for everyone on the team to contribute to achieving incremental revenue annually through data-driven strategies and testing to enhance value.
Embracing Imperfection and Progress
The episode emphasizes not getting caught up in achieving perfect data but rather recognizing when there is enough data to ideate valuable digital experiences and drive immediate impact. By focusing on storytelling and collaboration among different team members like UX and product, businesses can iterate quickly and drive value even with modest resources.
Starting Small and Prioritizing Customer Experience
Jared advocates for starting with what resources you have to create personalized experiences for customers while prioritizing their needs and desires. By taking a simple and customer-centric approach first, businesses can begin testing ideas, improving customer interactions, and gradually move towards more advanced personalization efforts.
Balancing Rigor and Speed in Testing
The podcast highlights the importance of balancing a rigorous testing program with the ability to test ideas swiftly for continuous improvement. By knowing when to apply meticulous statistical analysis and when to act swiftly on insights, businesses can optimize customer experiences effectively and drive long-term value.
In this episode of The Frictionless Experience, we dive into the world of digital analytics, data-driven storytelling, and personalization with Jared Miller, Senior Director of Web Analytics and Personalization at Kendra Scott.
Jared shares his expertise in harnessing the power of data to unveil the stories that lead to impactful digital transformations, create better user experiences, and generate incremental revenue. Discover how Kendra Scott optimizes the online shopping experience through strategic personalization, A/B testing, and a focus on creating seamless customer journeys.
Join us as we…
Learn how to leverage data analytics for deeper customer insights and enhanced digital experiences.
Explore the importance of personalization in building customer loyalty and increasing engagement.
Uncover the secrets behind successful testing programs that lead to innovation and revenue gains.
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Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode