Abby Morton, Director of Advisor Success at Elements, and Jordan Haines discuss delivering early value to clients in financial advising. They emphasize focusing on essential activities before creating a comprehensive financial plan, highlighting the importance of prompt feedback and client engagement. They explore the significance of gathering client information, enhancing client understanding, and structuring client relationships for optimal satisfaction.
Shortening time to value is crucial in financial advising; focus on key value points efficiently.
Engage early with clients to build trust, increase engagement, and streamline processes effectively.
Deep dives
Importance of Shortening Time to Value
Shortening the time to provide value to clients is crucial in the financial advising realm. Advisors need to focus on discovering key value points and delivering them efficiently. Understanding what resonates with clients and seeking feedback are fundamental steps in this process. By accelerating the time to value, advisors can enhance client satisfaction, streamline their practice, and facilitate easier prospecting.
Client Engagement and Momentum
Engaging clients early and creating momentum is essential for successful client relationships. Providing valuable experiences from the start can help build client trust and increase engagement. Establishing a positive momentum early on can lead to more receptive clients who are willing to share information and follow financial guidance more effectively. This approach can ultimately lead to higher client engagement, streamlined processes, and increased revenue for advisors.
Individualized Value Points
Advisors should strive to identify personalized value points for each client based on their unique needs and preferences. Listening to clients, testing different approaches, and gathering feedback are key strategies to determine what genuinely resonates with individuals. Avoiding assumptions and taking a tailored approach to discovering value points can lead to more effective client interactions and enhanced client satisfaction.
Benefit of Reflecting on Client Experience
Reflecting on clients' experiences and seeking their feedback is crucial for advisors to refine their processes. Incorporating feedback and adapting based on clients' responses can lead to more effective client interactions and better alignment with client preferences. By continuously evaluating and adjusting strategies based on client input, advisors can enhance client satisfaction and improve the overall client experience.
In this episode of Elementality Jordan Haines, CFP® is joined by Abby Morton, CFP®, Director of Advisor Success at Elements. They discuss an important aspect of a new client’s and a prospect’s initial journey with a financial advisor: time to value.
Listening to this conversation you’ll learn that while taking a long time (i.e. 45 days) to deliver a comprehensive financial plan may be necessary, there are other value points before this that advisors can lean into. You’ll learn from Abby and Jordan the types of activities you can focus on, how to identify the right activities, and the importance of getting feedback to make sure you’re focusing on the right things.
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