The AI in Business Podcast
The Advantages of Agentic Process Automation in Financial Services - with Ken Mertzel of Automation Anywhere
Feb 20, 2025
Ken Mertzel, Global Industry Leader at Automation Anywhere, shares his extensive experience in financial services. He highlights the limitations of traditional RPA and discusses the rise of agentic process automation, which enhances decision-making and operational efficiency. Mertzel explains how AI is revolutionizing financial processes such as AML investigations, fraud detection, and underwriting. He emphasizes the importance of interactive systems that leverage advanced data for improved insights, ultimately transforming the way financial organizations operate.
20:07
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Quick takeaways
- Agentic process automation, enhanced by AI, is revolutionizing financial services by improving decision-making and streamlining crucial operations like fraud detection.
- The shift in automation strategy emphasizes not only efficiency but also business growth and customer experience enhancement through AI-driven insights.
Deep dives
Expansion of Automation Capabilities
Financial services are moving beyond traditional robotic process automation (RPA) as organizations realize that conventional methods have only automated 20 to 30% of tasks. The emergence of AI and specifically agentic automation offers the opportunity to integrate AI with automation, enhancing decision-making and allowing for real-time interactions. This evolution signifies a shift where there is not just a focus on workflow automation, but on leveraging AI to extract valuable insights from complex processes. By doing so, businesses can address operational challenges more effectively while attaining strategic objectives.
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