The AI in Business Podcast The Advantages of Agentic Process Automation in Financial Services - with Ken Mertzel of Automation Anywhere
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Feb 20, 2025 Ken Mertzel, Global Industry Leader at Automation Anywhere, shares his extensive experience in financial services. He highlights the limitations of traditional RPA and discusses the rise of agentic process automation, which enhances decision-making and operational efficiency. Mertzel explains how AI is revolutionizing financial processes such as AML investigations, fraud detection, and underwriting. He emphasizes the importance of interactive systems that leverage advanced data for improved insights, ultimately transforming the way financial organizations operate.
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Limited Automation with RPA
- Many organizations only automate 20-30% of tasks with rules-based RPA.
- AI and generative AI are unlocking new automation opportunities but raise data security concerns.
Evolution of Automation
- Automation is evolving beyond rules-based RPA by integrating AI.
- This shift enables handling complex processes and addresses data security challenges in regulated industries.
Agentic Automation vs. RPA
- Agentic process automation aggregates and summarizes large amounts of information, enabling better decision-making.
- It injects AI across processes and applications, unlike traditional RPA.