Ken Mertzel

Ken Mertzel, Global Industry Leader at Automation Anywhere, shares his extensive experience in financial services. He highlights the limitations of traditional RPA and discusses the rise of agentic process automation, which enhances decision-making and operational efficiency. Mertzel explains how AI is revolutionizing financial processes such as AML investigations, fraud detection, and underwriting. He emphasizes the importance of interactive systems that leverage advanced data for improved insights, ultimately transforming the way financial organizations operate.