Ken Mertzel

Global Industry Leader in Financial Services at Automation Anywhere, with extensive experience in the financial sector and consulting.

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Feb 20, 2025 • 20min

The Advantages of Agentic Process Automation in Financial Services - with Ken Mertzel of Automation Anywhere

Ken Mertzel, Global Industry Leader at Automation Anywhere, shares his extensive experience in financial services. He highlights the limitations of traditional RPA and discusses the rise of agentic process automation, which enhances decision-making and operational efficiency. Mertzel explains how AI is revolutionizing financial processes such as AML investigations, fraud detection, and underwriting. He emphasizes the importance of interactive systems that leverage advanced data for improved insights, ultimately transforming the way financial organizations operate.