The GTMnow Podcast

Master the Art of Knowing Who to Call and How to Ask

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May 24, 2023
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ADVICE

Balancing Acquisition and Retention

  • Prioritize customer acquisition when your customer retention and growth are high.
  • High retention increases the lifetime value of each new customer, justifying higher acquisition costs.
INSIGHT

Impact of SDR Management

  • Well-managed sales development teams are significantly more productive.
  • Invest in training, processes, and support systems for SDRs to maximize their output.
ADVICE

Identifying Effective Champions

  • Target champions who are one degree of separation from the ultimate decision-maker.
  • Avoid champions too far removed from the budget owner, as their influence is limited.
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