The Bottom Line Many unhappy returns
Jan 25, 2024
Major fashion brands are charging for returns or banning customers who frequently return products. The podcast explores the challenges and costs of handling returns in the retail industry, including the impact on profitability. It also discusses what happens to returned items, the issue of wardrobeing and returns fraud, and advocates for a fundamental change in return handling to address negative impacts on the environment and economy.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Introduction
00:00 • 2min
The Challenges of Maintaining a £5 Price Point
01:31 • 4min
Inconvenience and Cost of Returning Products
05:14 • 4min
The Cost of Handling Returns and Its Impact on E-commerce Profitability
08:50 • 5min
What happens to returned items
13:38 • 15min
The Issue of Wardrobeing and Returns Fraud
28:58 • 2min
The Cost of Returns for Retailers: Debating Responsibility and Advocating for Change
30:34 • 4min
Concluding the discussion on physical goods and returns
34:14 • 2min