Many unhappy returns
The Bottom Line
The Cost of Returns for Retailers: Debating Responsibility and Advocating for Change
This chapter discusses the heavy cost of handling returns for retailers and the need for a fundamental change in the way returns are handled to address their negative impact on the environment and the economy. It also highlights the UK's lag in legislation and recycling practices related to returns, and advocates for consumers, retailers, and policymakers to work together to change return behavior.
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