What it Takes to Make it to Executive Leadership

May 15, 2024

Madelyn DePrey, Global VP of Customer Success at Aircall, is a pro at navigating change and fostering cross-functional relationships. She discusses the importance of overcoming victim mentality to embrace proactive problem-solving. Madelyn highlights strategies for building resilience and thriving in leadership amidst challenges. She also shares insights on adopting sales techniques to enhance customer success while underscoring the power of empathy and feedback within teams. Tune in for valuable lessons on authenticity and personal growth in your career!

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Intro

00:00 • 5min

Navigating Customer Success and Leadership

05:02 • 14min

Strategies for Thriving Amid Change in Leadership

19:22 • 4min

Empowering Teams Through Feedback

23:47 • 14min

Building Resilience Through Change and Authenticity

38:01 • 4min

Embracing Growth and Authenticity in Leadership

42:19 • 2min

Struggling to adapt to changes in your CS Leadership Role?

Feel like you’re always dealing with problems outside of your control?

Join Madelyn DePrey, Global VP of Customer Success at Aircall, as she shares her expertise on rising through the ranks to executive leadership by mastering change, overcoming victim mentality, and learning from sales to enhance customer success strategies. Discover the transformative power of building cross-functional relationships and resilience in this insightful episode.

BY THE TIME YOU FINISH LISTENING, YOU’LL LEARN:

Effective Strategies for Handling Change: How to embrace and navigate through changes in the tech industry with agility and confidence.
Overcoming Victim Mentality: Techniques to shift from a mindset of constraints to one of proactive problem-solving within customer success.
The Power of Cross-Functional Relationships: How building strong relationships with sales, product, and other departments can facilitate smoother operations and better outcomes in customer success.
Learning from Sales: What customer success can adopt from sales techniques, including top of the funnel strategies and objection handling, to enhance customer retention and satisfaction.
Building Resilience in Leadership: Strategies to develop resilience, helping you to not only survive but thrive through challenges and adversity in your career.

Tune in to transform how you view your role in customer success and accelerate your path to leadership.

Find Madelyn on LinkedIn here: https://www.linkedin.com/in/madelyn-deprey-29a91642/

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WEBSITE

https://provansuccess.com

🎬 This content was edited by Lifetime Value Media.

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