Psychology of Customer Success

What it Takes to Make it to Executive Leadership

May 15, 2024
Madelyn DePrey, Global VP of Customer Success at Aircall, is a pro at navigating change and fostering cross-functional relationships. She discusses the importance of overcoming victim mentality to embrace proactive problem-solving. Madelyn highlights strategies for building resilience and thriving in leadership amidst challenges. She also shares insights on adopting sales techniques to enhance customer success while underscoring the power of empathy and feedback within teams. Tune in for valuable lessons on authenticity and personal growth in your career!
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