Madelyn DePrey
Global VP of Customer Success at Aircall, a cloud-based phone technology company. Expert in navigating change, overcoming victim mentality, and building cross-functional relationships.
Best podcasts with Madelyn DePrey
Ranked by the Snipd community
Aug 7, 2024 • 36min
Leading with Value and Increase Revenue in Customer Success with Madelyn DePrey
Madelyn DePrey, VP of Customer Success at Aircall, shares her unique journey from hospitality to tech. She discusses how leading with value can drive both customer satisfaction and revenue growth. The conversation highlights the integration of sales strategies into customer success and the shift towards a consultative approach. Madelyn also addresses the challenges Customer Success Managers face with revenue targets, emphasizing the need for continuous learning and collaboration to thrive in this evolving landscape.
May 15, 2024 • 45min
What it Takes to Make it to Executive Leadership
Madelyn DePrey, Global VP of Customer Success at Aircall, is a pro at navigating change and fostering cross-functional relationships. She discusses the importance of overcoming victim mentality to embrace proactive problem-solving. Madelyn highlights strategies for building resilience and thriving in leadership amidst challenges. She also shares insights on adopting sales techniques to enhance customer success while underscoring the power of empathy and feedback within teams. Tune in for valuable lessons on authenticity and personal growth in your career!
