Madelyn DePrey

Madelyn DePrey, Global VP of Customer Success at Aircall, specializes in scalable customer success. She shares insights on moving 70% of SMBs to a pooled digital model and the importance of aligning sales with customer expectations. Madelyn discusses strategies like proactive journeys, in-app prompts, and lead scoring to enhance customer interactions. She emphasizes the need for collaboration between sales and product teams to drive retention and shares practical lessons on testing and iterating for success.

Madelyn DePrey, VP of Customer Success at Aircall, shares her unique journey from hospitality to tech. She discusses how leading with value can drive both customer satisfaction and revenue growth. The conversation highlights the integration of sales strategies into customer success and the shift towards a consultative approach. Madelyn also addresses the challenges Customer Success Managers face with revenue targets, emphasizing the need for continuous learning and collaboration to thrive in this evolving landscape.

Madelyn DePrey, Global VP of Customer Success at Aircall, is a pro at navigating change and fostering cross-functional relationships. She discusses the importance of overcoming victim mentality to embrace proactive problem-solving. Madelyn highlights strategies for building resilience and thriving in leadership amidst challenges. She also shares insights on adopting sales techniques to enhance customer success while underscoring the power of empathy and feedback within teams. Tune in for valuable lessons on authenticity and personal growth in your career!