Superpro Podcast Building a Mega Business in 2 Years
Mar 11, 2025
Michael Lanphear, CEO of AYS Plumbing & Rooter, shares his incredible journey of growing his business from a one-man operation to a multi-million dollar success in just two years. He discusses how performance pay and a strong company culture are key to superserving customers. Michael reveals effective strategies for managing bad reviews and surprising hiring tips. He also highlights the importance of utilizing Housecall Pro for streamlined operations and the role of community support in overcoming challenges. Expect insights on consistency and future growth!
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AYS Plumbing's Origin
- Michael Lanphear gained experience at various plumbing companies.
- He noticed a lack of customer and technician focus, which inspired him to start AYS Plumbing.
Performance Pay
- Consider performance-based pay to attract and retain talent.
- Carefully monitor performance pay to avoid overselling.
Exceptional Customer Service
- Prioritize exceptional customer service to generate positive reviews.
- Address and resolve customer issues promptly to improve customer satisfaction.