The Modern CPA Success Show
Mastering Conflict Resolution in the Workplace with Carol Bowser
Nov 13, 2023
Conflict resolution expert Carol Bowser discusses shifting from blaming to curiosity mindset, asking questions to understand complaints, challenges of trust in remote work, and exploring underlying requests. The podcast covers navigating conflict in virtual work settings, recognizing emotions, setting goals for conversations, and importance of giving feedback in remote work environments. It also emphasizes building relationships, leaders' role in conflict resolution, and developing conflict resolution skills.
48:36
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Quick takeaways
- Approaching complaints with curiosity can lead to effective conflict resolution and trust-building in the workplace.
- Understanding the underlying causes of workplace conflict, such as lack of success and fulfillment, is key to nurturing a healthy work environment.
Deep dives
Conflict resolution in the workplace
In this podcast episode, Carol Bowser, a conflict resolution expert, discusses the impact of conflict in the workplace and provides tips for healthy conflict resolution. She talks about the importance of creating a healthy work environment and highlights the challenges of remote work in managing conflict. Carol emphasizes the need for effective communication and understanding the emotional climate of the room. She also emphasizes the role of leaders in setting the tone and creating a culture that encourages open dialogue and addresses conflict in a constructive manner.
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