“A complaint is nothing more than a request in disguise. If we approach it from a place of curiosity and hear what they have to say, that's where the conflict resolution comes in; that's where the trust comes.” – Carol Bowser

The finer details of this episode:

• Challenges of establishing trust and rapport without in-person interactions
• Shifting from blaming to a curiosity mindset
• Asking questions to understand changes in behavior
• Exploring underlying requests in complaints

Episode resources:

• Summit Virtual CFO by Anders website: https://www.summitcpa.net/
• If you have questions or would like to be a guest on the show, email us at mcpasuccessshow@anderscpa.com
• Check out the Virtual CFO Playbook Course: https://vcfoplaybook.summitcpa.net/
• https://conflictmanagementstrategies.com/
• https://www.linkedin.com/in/carol-bowser/