HBR On Leadership

Leadership Lessons from a NASA Tragedy

Aug 21, 2024
Amy Edmondson, a Harvard Business School professor and expert in psychological safety, dives into the tragic Columbia shuttle disaster. She explores the organizational failures at NASA that led to the catastrophe, highlighting the perils of rigid hierarchy and dismissing dissenting voices. Edmondson emphasizes the contrast between the innovative Apollo missions and the complacency of the shuttle program. She also discusses the crucial need for empathy and diverse perspectives within teams to foster a culture of safety and effective leadership.
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ANECDOTE

Columbia Disaster

  • The Space Shuttle Columbia disintegrated upon re-entry on February 1, 2003, killing all seven crew members.
  • This was its 28th mission, following 27 successful missions since its first launch in 1981.
INSIGHT

Organizational Malfunction

  • NASA's Columbia disaster, like the Challenger, was not simply a technical malfunction.
  • It stemmed from organizational issues, making it a case of organizational malfunction.
INSIGHT

Complacency and Overconfidence

  • New organizations are energetic, innovative, and open, but complacency can set in with success.
  • This leads to overconfidence and less openness to dissenting opinions.
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