Microsoft Teams News

Microsoft Teams News SEPTEMBER Update (2024)

Sep 11, 2024

Tom Arbuthnot from Empowering Cloud joins for a deep dive into exciting Microsoft Teams developments. Discover the revolutionary callback feature for call queues designed to enhance customer service. Learn about the upcoming intelligent recap for spontaneous meetings, powered by AI-driven summaries. The panel also discusses new enhancements like voice isolation and Microsoft Teams Rooms improvements, offering insights for IT professionals and Teams enthusiasts alike.

27:51

Episode guests

Tom Arbuthnot

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Episode notes

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Quick takeaways

The introduction of a callback option for call queues in Microsoft Teams enhances customer service by allowing users to avoid waiting on hold.

The upcoming AI-driven Intelligent Recap feature for ad hoc meetings will streamline information retention and improve productivity for spontaneous discussions.

Deep dives

New Call Queue Callback Feature

A significant update is the introduction of a callback option for call queues, allowing callers who are waiting in line the ability to request a callback instead of holding. This functionality addresses a common demand from users who prefer not to wait on hold and enhances the overall call queue experience. By integrating this contact center-like feature, Microsoft aims to improve customer satisfaction across both small and large organizations. It marks a notable expansion of Teams' contact center capabilities, potentially making it more attractive for those with higher volume call handling needs.

Intro

2min

Enhancements and Challenges in Microsoft Teams

9min

Navigating Microsoft Teams Settings and New Features

2min

Microsoft Teams Rooms Enhancements

12min

Upcoming Conferences and AI Insights in Microsoft Teams

3min

Dive into our SEPTEMBER 2024 Microsoft Teams Show!

In this month's episode of our Microsoft Teams news show, host Rob Scott returns with a deep dive into the latest updates and features that are reshaping the Teams ecosystem. Joined by Tom Arbuthnot from Empowering Cloud and a panel of Microsoft Teams experts, the discussion covers significant advancements, from contact center enhancements to AI-driven meeting summaries.

In this update, we talk through the most popular Teams news headlines with this month’s special guests:

Rob Scott, Publisher at UC Today
Tom Arbuthnot, Empowering Cloud
Satish Upadhyaya, Microsoft Unified Communications Architect, SOFTEL Communications
Kevin Kieller, Co-Founder & Lead Analyst, enableUC
Graham Walsh, Director, Global Technical Sales, Alliances, Neat
Amanda Sterner, Employee Experience & Productivity Expert

Whether you're an IT professional, a business leader, or simply a Teams enthusiast, this episode offers invaluable insights into how these updates can improve your collaboration experience.

Callback for Call Queues: Microsoft Teams now lets callers request a callback instead of waiting on hold. Discover how this game-changing feature could revolutionize customer service operations.
Intelligent Recap for Ad-hoc Meetings: Coming in October, Intelligent Recap will bring AI-driven summaries to spontaneous meetings and calls. Find out how this feature could transform your meeting follow-ups.
Channel Cards: Quick overviews of channel activities are now at your fingertips with the new Channel Cards. How will this impact team collaboration in Teams?
Town Hall Reactions & Graph APIs: New reactions and Q&A export features are here for Town Halls in Teams. Explore how these tools enhance large-scale events and meetings.
Voice Isolation on MacOS: AI-powered noise suppression is now available for Mac users. Learn why this feature is a must-have for hybrid work environments.

Rooms and Devices:

Custom Backgrounds in Teams Rooms on Android: Customization just got a boost! Find out how custom backgrounds in Teams Rooms on Android can elevate your meeting experience.
Join Zoom Meetings with ID on Teams Rooms on Android: Joining Zoom meetings just got easier on Teams Rooms. What does this mean for businesses juggling multiple platforms?
Dynamic Video Tile Size in Teams Rooms on Windows: Teams Rooms on Windows now adjusts video tile size based on room occupancy. Discover how this dynamic feature enhances video conferencing.
Direct Recording in Teams Rooms on Windows: Start and stop meeting recordings directly from Teams Rooms on Windows. Learn how this feature simplifies the recording process.
PowerPoint Live in Cloud Video Interop: PowerPoint Live presentations can now be displayed as video content in Cloud Video Interop. See how this boosts remote presentation quality.
BYOD Participant Roster Grouping: The new participant roster grouping in Teams BYOD rooms brings individual identification and meeting intelligence to the next level.
Yealink Teams Phones on MDEP: Yealink’s new Teams phones run on the Microsoft Device Ecosystem Platform. What does this mean for the Teams device landscape?

Events and Plugs:

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