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Microsoft Teams News

Microsoft Teams News SEPTEMBER Update (2024)

Sep 11, 2024
Tom Arbuthnot from Empowering Cloud joins for a deep dive into exciting Microsoft Teams developments. Discover the revolutionary callback feature for call queues designed to enhance customer service. Learn about the upcoming intelligent recap for spontaneous meetings, powered by AI-driven summaries. The panel also discusses new enhancements like voice isolation and Microsoft Teams Rooms improvements, offering insights for IT professionals and Teams enthusiasts alike.
27:51

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • The introduction of a callback option for call queues in Microsoft Teams enhances customer service by allowing users to avoid waiting on hold.
  • The upcoming AI-driven Intelligent Recap feature for ad hoc meetings will streamline information retention and improve productivity for spontaneous discussions.

Deep dives

New Call Queue Callback Feature

A significant update is the introduction of a callback option for call queues, allowing callers who are waiting in line the ability to request a callback instead of holding. This functionality addresses a common demand from users who prefer not to wait on hold and enhances the overall call queue experience. By integrating this contact center-like feature, Microsoft aims to improve customer satisfaction across both small and large organizations. It marks a notable expansion of Teams' contact center capabilities, potentially making it more attractive for those with higher volume call handling needs.

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