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Culture First with Damon Klotz

World renowned trust expert: How do we access confidence during uncertainty with Rachel Botsman

Mar 20, 2024
World renowned trust expert Rachel Botsman discusses the importance of trust in workplaces, emphasizing the need for trust to work both ways. She defines trust as a confident relationship with the unknown and provides insights on cultivating trust in our professional environments. The conversation explores the interplay of trust, humility, and ego, and the role of vulnerability in building trust within organizations.
15:08

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Quick takeaways

  • Trust allows for psychological safety and humility in embracing the unknown.
  • Vulnerability accelerates trust-building and signals respect in relationships.

Deep dives

The Relationship Between Trust and Humility

Trust allows for psychological safety, fostering confidence in the unknown, which defines humility as being confidently aware of what is unknown. Ego often opposes humility by seeking approval and validation, hindering the comfort in uncertainty. Trust facilitates cultivating humility while ego's tendencies towards competition and dominance can impede such growth.

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