Culture First with Damon Klotz

World renowned trust expert: How do we access confidence during uncertainty with Rachel Botsman

Mar 20, 2024
World renowned trust expert Rachel Botsman discusses the importance of trust in workplaces, emphasizing the need for trust to work both ways. She defines trust as a confident relationship with the unknown and provides insights on cultivating trust in our professional environments. The conversation explores the interplay of trust, humility, and ego, and the role of vulnerability in building trust within organizations.
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INSIGHT

Humility and Trust

  • Trust and psychological safety enable confidence in the unknown.
  • Rachel Botsman defines humility as a confident relationship with the unknown.
INSIGHT

Ego as an Obstacle

  • Ego hinders humility by making us crave the known and familiar.
  • It pulls us away from the unknown and the exploration of new ideas.
ADVICE

Understanding Workplace Dynamics

  • Visualize the relationship between trust, humility, and ego.
  • Observe meetings and behaviors through this lens to understand workplace dynamics.
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