Microsoft + KPMG on the Future of Personalized Retail

In this episode of RETHINK Retail, host Julia Hare sits down with Paula Panarra, Global Business Applications Sales Lead for Retail and Consumer Goods at Microsoft and Chris Alagna, Advisory Principal at KPMG to discuss all of the digital changes happening in retail today. Listen now to discover how retailers can harness data-driven strategies to create personalized customer experiences. Plus, learn how automation and AI technologies can boost employee productivity and satisfaction, and how natural language AI can elevate customer service and agent interactions. --- Host: Julia Raymond Hare