The business logic of supporting carers in the workforce
Oct 23, 2024
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Join Joe Fuller, co-chair of the Managing the Future of Work project at Harvard Business School and lead author of the report "Hidden Workers: The Case for Caregivers." He delves into the economic impact of the caregiving crisis on productivity, emphasizing the urgent need for employers to adapt. Joe discusses challenges caregivers face, especially post-COVID, and advocates for flexible workplace policies. Plus, he explores how generative AI and government policy can enhance workforce participation, providing a roadmap for hiring untapped talent.
Properly acknowledging and supporting workers with caregiving responsibilities can significantly reduce turnover and enhance overall employee productivity.
Employers need to shift their hiring practices to include caregivers, a demographic often overlooked, to mitigate workforce shortages and capitalize on hidden talent.
Deep dives
Impact of Caregiving on Productivity
The care crisis significantly hampers U.S. productivity, costing tens of billions of dollars annually due to lost revenue, absenteeism, and employee turnover. Many workers leave jobs due to the inability to balance work demands with caregiving responsibilities, with the impact disproportionately affecting women. An astonishing 86% of hidden workers identified in a study were caregivers, indicating a vast pool of valuable talent that employers often overlook. The necessity for businesses to address these caregiving challenges is underscored by demographic trends that indicate this issue is not diminishing but rather increasing.
Employer's Missed Opportunities
Employers frequently fail to recognize caregivers as a viable talent pool, resulting in a disconnect between workforce needs and hiring practices. Less than 25% of employers actively consider caregivers, even though many highly skilled individuals are seeking opportunities that accommodate their family obligations. Research indicates that nearly one-third of employees have left positions due to unresolved conflicts between work and caregiving roles, a trend seen more acutely in higher-paying jobs. By failing to adapt hiring criteria, companies limit their applicant pool and exacerbate workforce shortages, especially in times of low unemployment.
Creating a Caring Workplace Culture
Establishing a caring culture within organizations involves making caregiving responsibilities a legitimate topic of discussion. Leaders must foster an environment where employees feel comfortable sharing their caregiving challenges without fear of repercussions. Employers can improve retention and productivity by adopting flexible policies that accommodate the needs of caregivers while ensuring that managers have the tools to support those employees. To achieve this cultural shift, companies should recognize that investing in caregiving initiatives offers long-term economic benefits by reducing turnover and enhancing employee engagement.
Employers can benefit by remapping their talent strategies to match the realities of workers with caregiving responsibilities. Bill Kerr is joined by his Managing the Future of Work co-chair and podcast co-host, Joe Fuller, lead author of the project’s latest report, Hidden Workers: The Case for Caregivers.
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