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74. Flipping the Narrative on Performance Metrics | Why we're bad at self assessment, crafting meaningful metrics, balancing data

Mar 21, 2022
Dr. Shawn Dowling, medical director of The Physician Learning Program at the University of Calgary, discusses the reframing of performance metrics to improve provider experience. Topics include: self-assessment challenges, clinician-relevant metrics, presenting metrics to providers, and high-yield metrics that make a difference.
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