

74. Flipping the Narrative on Performance Metrics | Why we're bad at self assessment, crafting meaningful metrics, balancing data
Mar 21, 2022
Dr. Shawn Dowling, medical director of The Physician Learning Program at the University of Calgary, discusses the reframing of performance metrics to improve provider experience. Topics include: self-assessment challenges, clinician-relevant metrics, presenting metrics to providers, and high-yield metrics that make a difference.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
Understanding and Embracing Performance Metrics in Medicine
02:29 • 2min
Assessing Quality of Care and the Impact of Audit and Feedback
04:58 • 2min
The Impact of Performance Metrics in Healthcare
07:21 • 20min
Interpreting Metrics and the Challenge of Buy-In
27:32 • 2min
Understanding and Taking Control of Performance Metrics in the Medical Field
29:28 • 7min