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74. Flipping the Narrative on Performance Metrics | Why we're bad at self assessment, crafting meaningful metrics, balancing data
Mar 21, 2022
Dr. Shawn Dowling, medical director of The Physician Learning Program at the University of Calgary, discusses the reframing of performance metrics to improve provider experience. Topics include: self-assessment challenges, clinician-relevant metrics, presenting metrics to providers, and high-yield metrics that make a difference.
36:34
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Quick takeaways
- Metrics can be reframed to be more meaningful and less punitive, involving physicians in co-designing them.
- Feedback and audit sessions are crucial in improving metrics, promoting self-reflection and action planning.
Deep dives
Importance of Performance Metrics
In this episode, Dr. Sean Dowling discusses the importance of performance metrics in healthcare. He emphasizes the need for physicians to have a good understanding of how they practice and how it compares to their colleagues. By providing physicians with dynamic feedback on their practice, they can identify both perceived and unperceived learning needs. Dr. Dowling highlights the need to redesign and co-design metrics with physicians to make them meaningful and reflective of what they want to achieve in patient care.
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