It doesn’t look like performance metrics are going away any time soon. So why not make them a feature instead of a bug? We discuss: reframing audits so they help elevate and don't feel punitive, why we're not good at self-assessment, creating clinician-relevant (and friendly) metrics, the best way to present metrics to providers, 3 high-yield metrics that make a difference.
Guest Bio: Shawn Dowling MD is the medical director of The Physician Learning Program at the University of Calgary and Clinical Content Lead at the Calgary Zone Emergency Department.
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We discuss:
- Why metrics are important and how reframing the process can make them feel less punitive
- How providing metrics can be an impactful tool to get physicians to identify improvement opportunities and implement changes in their practice
- The goal: to improve the quality of care provided by making individual-level as well as system-level changes
- Audits are meant to be self-reflective, not punitive.
- The fact that current metrics cannot identify the secret sauce for making the best ED provider. They are interrelated and need to be “balanced”.
