Car Dealership Guy Podcast

#121 The imminent evolution of AI in car dealerships, Best uses cases of AI in dealerships, How he's transforming 50% of US franchise dealers | Devin Daly, Co-Founder & CEO of Impel

Sep 24, 2024

Devin Daly, Co-Founder & CEO of Impel, shares insights on the transformative power of AI in car dealerships. He discusses how AI is reshaping customer engagement and operational efficiency, particularly after his recent $100M acquisition. The conversation dives into the best AI use cases, the importance of consumer data, and the integration of multiple AI tools for improved customer retention. Daly also tackles industry challenges like cybersecurity and staffing changes, highlighting the future of automotive retail in a digital age.

33:08

Episode guests

Devin Daly

AI Summary

AI Chapters

Episode notes

Podcast summary created with Snipd AI

Quick takeaways

The increasing adoption of AI in car dealerships signifies a shift towards improved operational efficiency and customer engagement strategies.

Impel's recent acquisition of Outsell enhances their AI capabilities, enabling more effective customer communications through rich behavioral data analytics.

Deep dives

Growing Demand for AI in Dealerships

There has been a significant increase in the demand for AI solutions within the automotive dealership sector, moving beyond smaller, progressive dealers to encompass mid-major and major groups. Many of these larger establishments now have boardroom discussions focused on strategies regarding generative AI, reflecting its prevalence in industry headlines. The shift signifies a growing awareness of the potential benefits of AI in streamlining operations and enhancing customer interactions. Consequently, there is a clear trend toward integrating AI tools to manage customer communications, which is becoming critical for competitiveness in the rapidly evolving market.

Intro

2min

AI's Transformative Role in Automotive Dealerships

5min

The Transformative Impact of AI in Car Dealerships

4min

AI-Powered Customer Retention in Dealerships

10min

Transforming Hiring and Customer Engagement in Car Dealerships

3min

Navigating Cybersecurity and Growth in Automotive Retail

8min

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Devin Daly, CEO of Impel where we discuss: The imminent evolution of AI in car dealerships, BTS of his recent $100M acquisition, How he's transforming 50% of all US franchise dealers, The best use cases for AI in car dealerships and much more!

This episode of the Car Dealership Guy Podcast is brought to you by:

CDK Global - CDK will once again be streaming its annual industry conference CDK Connect 2024 on October 22.

This year’s virtual CONNECT conference will feature CDK’s latest product innovations, a keynote from CEO Brian MacDonald, and live breakout sessions focused across all operations of the dealership.

You can register for CDK CONNECT at the link in our notes below or by visiting http://CDK.com/Connect

CDG Recruiting - Building on the success of my industry job board, I’m launching CDG Recruiting — a more hands-on, white-glove automotive recruiting service. Our team has decades of experience and has successfully placed over 1,000 roles in the automotive industry. So if you’re ready to find your next rockstar employee, try CDG Recruiting today by visiting cdgrecruiting.com

Impel - Impel enables automotive retailers, manufacturers, and online marketplaces to turn shoppers into buyers, and buyers into lifelong customers, with the auto industry's most advanced AI-powered Customer Lifecycle Management platform. Impel leverages proprietary behavioral data and generative conversational AI technology to deliver hyper-personalized experiences at every touchpoint of the customer journey.Whether it’s supporting a shopper as they search for the perfect vehicle, booking showroom appointments, scheduling the next service appointment for a customer, or helping a consumer sell or trade-in their vehicle, Impel AI is with you every step of the way. Reach out today and see for yourself what Impel can do for you.

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Topics:

(00:00:00) - Intro

(00:01:10) - Updates since Devin was last on the show

(00:02:31) - What meaningful changes have happened in auto with AI?

(00:04:58) - What practical changes can dealers implement right now?

(00:07:39) - What level of adoption across the industry are you seeing?

(00:09:26) - Why did you acquire Outsell?

(00:14:35) - What does the dealership of the future look like?

(00:18:06) - Are we going to a centralized AI Dealership world?

(00:22:21) - What are you working to solve over the next 12 months?