Nonviolent Communication (NVC) is a framework created by Marshall Rosenberg that aims to enhance communication by promoting compassion and empathy. The book outlines a four-step process for effective communication: observing what is happening without judgment, identifying and expressing feelings, recognizing and articulating needs, and making clear requests. Rosenberg emphasizes the importance of separating observations from evaluations to avoid defensiveness and promote genuine human connections. The book includes practical exercises, role-plays, and real-life examples to illustrate how NVC can be applied in various relationships and situations, including personal, professional, and conflict resolution contexts. It also discusses how NVC can help in developing self-compassion and resolving conflicts by focusing on the underlying needs rather than the actions that trigger emotions[1][3][5].
In 'How Minds Change,' David McRaney delves into the latest research from psychologists and neuroscientists to explain why people believe what they do and how those beliefs can change. The book examines various methods such as deep canvassing and social epistemology, and features stories of individuals who have dramatically changed their minds, including a former 9/11 conspiracy theorist and a member of the Westboro Baptist Church. McRaney emphasizes the importance of empathetic conversations over debates and provides practical advice on how to influence others by focusing on their personal experiences rather than presenting facts alone.
All flourishing is mutual, that's a given. And yet the schisms in our culture, the tribal divides and limbic hijack seem to grow deeper and more powerful by the day.
It doesn't have to be like this. We do have the tools of connection, of genuine listening, of offering trust to gain trust and offering respect to gain respect, we just need to know how - and when - to put them into practice. If we're going to move forward into that future we'd be proud to leave behind, we need to start practicing these skills as if the world depended on them - because it does.
This week's guest is someone who practices and teaches the deep, transformative skills of conflict resolution daily. Carm Aufderheide has a master’s degree in conflict and dispute resolution (CRES), and qualifications in positive reinforcement dog training from the Karen Pryor Professional Dog Training Academy (KPA-CTP and CPDT-KA) and in Separation Anxiety from Malena DeMartini, bringing both to her consultations in her NorthStar Training Solutions in Oregon.
Together, these put her right in the middle of quite fierce conflicts that rage around the dog training world over the various styles of dog training, most of which boil down to: do we use force or don't we? This is a perfect microcosm of the greater macrocosm of our torn and wounded world and Carm brings her dual skills to this with grace and intelligence and a fierce compassion that is a joy to encounter.
I first came across Carm on the Functional Dog Collaborative podcast and was blown away by the clarity of her thinking, and her capacity to live true to her convictions. I made contact later that day and we set up time for the podcast. That was roughly six months ago, when the world was a different place.
Now, recording on the day of the Pope's death, as our reality spirals deeper into chaos, it feels ever more essential that we learn these skills. Carm suggested a whole set of reading before we recorded and I have put a link to all the books, as well as Carm's NorthStar website in the show notes.
Northstar Training Solutions https://www.northstartraining.info/
Street Epistemology https://www.streetepistemology.com/
Albert Mehrabian's 7-38-55 Rule https://www.rightattitudes.com/2008/10/04/7-38-55-rule-personal-communication/
Carm on the Functional Dog Collaborative podcast
Carm's Recommended reading
How Minds Change by David McRaney
Supercommunicators by Charles Duhigg
High Conflict by Amanda Ripley
The Book of Beautiful Questions by Warren Berger
Never Split the Difference by Chris Voss
We Can Work it Out by Marshall Rosenberg
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